International Shipping (including Canada)
We ship WORLDWIDE via USPS (United States Postal Service) with tracking. We offer First Class international shipping (7-21 business days for delivery, once package leaves our warehouse) and Priority Mail international shipping (6-10 business days for delivery, once package leaves our warehouse). For Special Order items, please allow 3-6 weeks for delivery (once package leaves our warehouse). These items are made after your order is placed. They are identified as Special order items on their individual product pages. PayPal is not accepted for Special Order items.
Shipping rates are calculated based on destination and weight of order and will be displayed at checkout.
Most orders are shipped within 1 business day following your order date. Business days are Monday through Friday, excluding major holidays.
Shipping emails with tracking are sent to the email address you entered on the order. Once your item is shipped we will provide tracking and shipping information to that email address only. We ask that you please allow 24 to 48 hours from the date you receive the tracking to allow the carrier to scan the shipment and for tracking to be updated with an anticipated delivery date.
Please be aware that shipping times are estimated and not guaranteed. We do not refund for packages that may be delayed due to holidays, weather or unforeseen issues that USPS is dealing with. The only guaranteed shipping option is express shipping. Once USPS has your package we are unable to make any changes or speed it along if it is stuck in transit.
Shipping Multiple Items
Usually, your entire order will ship in one package. However, your order might include items that originate from different warehouses. When that’s the case, multiple packages may ship to fulfill a single order. Our shipping notification emails will let you know what is being shipped with its carrier and tracking number.
All prices listed on our site are in US dollars, and charged to your credit card in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate. To get an estimate of the current rate, check out this link: XE.com - Foreign Exchange Rate Calculator (Please note that we do not make any guarantees or promises about what the current exchange rate is or what you will be charged by your bank, as this is out of our control.)
Taxes and Duties
Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. We ship your package DDU, "duties and taxes unpaid", and we do not collect nor do we calculate the import duties, taxes, and charges during checkout. Any applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse any shipments upon delivery). If your order does require these additional charges, they must be paid by you in order for your package to clear customs. These fees are paid to the local carrier upon delivery of the order and are not collected by Unspoken Fashion.
Rarely, packages are returned to us by the shipping carrier(s) as undeliverable. This means that either the shipping address was incorrect, attempts by the local post office/courier to deliver the package(s) were unsuccesful, the package(s) were unclaimed, or the package(s) were refused by the recipient.
If we receive your package in the mail as undeliverable, we will issue store credit for the items and deduct the cost of shipping. You can use the store credit at any time and it never expires.
Unspoken Fashion adds tracking to every order that is shipped. If that tracking information states that your items have been delivered but you have not received it, you must contact USPS (United States Postal Service) and discuss the issue with them. You can reach them by calling 1(800) 222-1811 for international issues or visiting their website here.
Please check your mailbox, on or around it, your neighborhood, those that live with you and the property manager office (if applicable). Speak with your local post office or the mail person who delivers your mail and do some investigating before you deem the package missing. Unspoken Fashion is not responsible for packages that are lost or stolen. Package tracking on the carrier's website listed as "DELIVERED" do not qualify for replacements or refunds. Please contact your local post office to make a claim.