PLEASE BE ADVISED THAT ROUTE SHIPPING INSURANCE IS NO LONGER AVAILABLE AT UNSPOKEN FASHION AS OF MID DECEMBER 2021.
ROUTE SHIPPING INSURANCE
Click here! Note: Route Shipping Insurance refunds the cost of the item(s) alone. Shipping costs, taxes, and the Route premium are not included. We also do not pay custom/duty fees.
Route offers you "peace of mind" package protection for all of your orders at an affordable price ($0.98 USD for carts below $100, and 1.5% - 5% for carts greater than $100). With Route, you don't have to worry about what to do if your order is lost, stolen, or broken. Simply report an issue, and we will refund or reorder your item(s).
When you purchase Route Package Protection, you can report an order issue for packages that may be lost, stolen, or damaged. Read Route Package Protection Policies.
All issues must be reported within 60 days of the order date.
Ensure you report an issue within the respective deadlines:
Damaged: Within 15 days of when the package was marked delivered
Lost: Within 30 days from the last tracking update
Stolen: Within 15 days of when the package was marked delivered
When you purchase a product with Route Package Protection, you will get an email with your Route Order ID and a link to report an issue.
To go straight to the Report an issue form, click here.
Have questions about Route's policies? Read more here.
If you have any questions, you can contact us by email or by chat and we'll reply the same day.