Returns and Cancellations Policy

We provide detailed product photos, descriptions, size charts, and measurements (where applicable) so that you can confidently decide if a product is right for you. If you have any questions before purchasing, please contact us by email so we may assist you, as all products are final sale.

Due to the seasonal, special event, intimate, and hygienic nature of the apparel, footwear, and products we carry, items are not eligible for returns, exchanges, or refunds. This applies to ALL products sold by Unspoken Fashion due to strict health regulations, hygiene codes, and manufacturer/brand restrictions. All sales are final.

Order Cancellations

Because our automated system immediately processes and routes your order data directly to our fulfillment queue for packing and shipping, orders cannot be canceled, changed, or modified once they have been placed. Please review your shipping address, sizing, and cart items carefully before completing your checkout.

Defective Items

All items are thoroughly inspected and weighed prior to shipping. In the rare event that an item arrives defective from the manufacturer, you must contact us at team@unspokenfashion.com within 48 hours of delivery (as determined by the carrier's tracking information).

To initiate a review, your email must include: Your order number. A detailed description of the manufacturing defect. Clear photos documenting the issue.

If you do not contact us with the required descriptions and photos within 48 hours of delivery, Unspoken Fashion cannot accept responsibility for the items.

Approved Exchanges

Once your email is submitted, Unspoken Fashion and the applicable brand manufacturer will review your claim. If approved, you will be issued an Exchange Authorization Number (EA#) and specific return shipping instructions.

Timeline: You have 4 calendar days from the date of approval to ship the product back and provide us with a valid tracking number via email.

Condition: Items must be returned in their brand-new, original condition (unworn, unwashed, unaltered, scent-free) with all tags and original packaging intact. For apparel, this includes hangers, plastic wraps, and hang tags. For footwear, shoes must be completely unmarked and returned inside their original, undamaged shoe box and dust bags wrapped inside a protective shipping box.

Fulfillment: Upon receipt and inspection of the item, we will notify you via email, and an exchange for the exact same item (same style, color, and size) will be processed.

Exchanges for a different style, color, or size will not be approved. Refunds will not be issued. No exceptions.