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Returns Policy

Returns Policy

Our policy lasts 14 days for eligible returns only. If 14 days have gone by since delivery of your order, unfortunately we can’t offer you a return or refund.

Not Eligible Returns, Exchanges Or Refunds (FINAL SALE):

1. ALL products in the Accessories, Clothing, Corsets, Costumes, Lingerie, Ravewear, Special Orders and Swimwear collections due to hygiene/health regulations and/or brand restrictions: Be Wicked, Daisy Corsets, Elegant Moments and Roma.

2. Items that are not in their brand new original condition.

3. Items that are missing tags, original packaging, including: hangers, plastic wrap, hang tags on garments, manuals, certificates, shoe boxes, dust bags and gift boxes.

4. Sale Items.

Eligible Returns:

Please contact us by email at unspokenfashion@gmail.com within 7 calendar days of delivery of your order. Once you have submitted your request for return, we will confirm if it has been approved. A Return Authorization Number (RA#) and shipping instructions will be provided if your request has been approved. You will then have 7 calendar days to return the product and provide us with a tracking number. The customer is responsible for return shipping charges. Please return the product in it's brand new original condition (unworn, unwashed, unaltered) with the tags, original packaging, including: hangers, plastic wrap, hang tags on garments, manuals, certificates, shoe boxes, dust bags and gift boxes. We are not responsible for any return packages that are lost or damaged.

Eligible Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. Original shipping charges are non-refundableCustomers that received free shipping will be deducted $8.95 from the amount to be refunded to you, with the exception of customers that received free shipping in the Shoes collection will be deducted $23.95 from the amount to be refunded to you.

Defective Items:

All items are thoroughly checked and weighed prior to shipping. In the rare event that a defective item was sent, please contact us by email at unspokenfashion@gmail.com within 24 hours of delivery of your order, along with photo(s) and description of the defect. If you do not contact us within 24 hours, Unspoken Fashion will not be responsible for the items.
Once you have submitted the requested information, Unspoken Fashion and the applicable brand will review it. An Exchange Authorization Number (EA#) and shipping instructions will be provided if your request has been approved. You will then have 4 calendar days to return the product and provide us with a tracking number. Please return the product in it's brand new original condition (unworn, unwashed, unaltered) with the tags, original packaging, including: hangers, plastic wrap, hang tags on garments, manuals, certificates, shoe boxes, dust bags and gift boxes. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and an exchange for the exact same item (same style/color/size) will be processed. Exchanges for a different style, color or size will not be approved. No exceptions.

Changing Or Cancelling An Existing Order:

We rely on a heavily automated process to provide you with the fastest service possible. Due to this automation, we are unable to make changes to, or cancel an order, after the order has been placed.