Shipping & Delivery Policy
Last updated: October 24, 2026
Thank you for shopping at Unspoken Fashion! Below you’ll find information about order processing, domestic and international shipping, tracking, and delivery.
Order Processing & Delivery Estimates
Most orders are shipped within 1–2 business days following your order date. During peak times, please allow additional business days for processing. Business days are Monday through Friday, excluding major holidays. Orders are not shipped on weekends or holidays.
Please check that your shipping address is accurate and complete before placing your order.
Shipping rates and estimated delivery times are displayed at checkout. Transit estimates begin when the carrier receives your package, not when you place your order. Order processing time is separate from shipping transit time. Shipping times are estimates and are not guaranteed.
U.S. Domestic Shipping
Standard Shipping
Standard Shipping to the contiguous United States usually ships via USPS Ground Advantage or UPS Ground. Estimated transit time is 5–8 business days after carrier pickup. Rates vary by shipment weight and are displayed at checkout.
For Alaska, Hawaii, and Puerto Rico, estimated Standard Shipping transit time is 10–14 business days after carrier pickup.
Free Standard Shipping is available on qualifying U.S. orders of $89 or more.
Expedited Shipping
Expedited Shipping usually ships via UPS 2nd Day Air or a comparable service. Estimated transit time is 2–3 business days after carrier pickup. This is not an overnight service, and processing time still applies. Availability varies by product and destination. Rates are displayed at checkout.
Expedited Shipping is not available for Alaska, Hawaii, Puerto Rico, or U.S. P.O. Box addresses.
International Shipping, Including Canada
We ship to select international destinations. Available shipping options, rates, and estimated delivery times are displayed at checkout. International delivery estimates do not include customs processing time and are not guaranteed.
Standard International — Tracked
Our tracked standard service uses Asendia’s international delivery network. Packages move through a U.S. processing hub before entering the international network, with final delivery handed over to a local postal or delivery partner in the destination country.
Canada: Estimated transit time of 10–15 business days after carrier pickup.
Other supported international destinations: Estimated transit time of 10–18 business days after carrier pickup.
UPS Worldwide Expedited
Our expedited international option ships via UPS Worldwide Expedited. Availability varies by product and destination.
Canada: Estimated transit time of 5–6 business days after carrier pickup.
Other supported international destinations: Estimated transit time of 6–9 business days after carrier pickup.
For international P.O. Box addresses, only Standard International — Tracked is available.
Brand Shipping Restrictions
Dreamgirl, Leg Avenue, Party King, Starline and House of Desire products are limited to U.S. delivery addresses and cannot be shipped internationally, with the exception of House of Desire which ships to Canada. Items that are not eligible for delivery to your destination will be restricted at checkout.
Currency
Prices listed on our site are in U.S. dollars and charged to your credit card in U.S. dollars, with the exception of customers in Canada, who can pay in Canadian dollars. Your checkout will display the currency you’ll be charged in. If your credit card’s currency differs from the currency shown at checkout, your card issuer determines the exchange rate.
Taxes and Duties
Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. We ship your package DDU, "duties and taxes unpaid", and we do not collect nor do we calculate the import duties, taxes, and charges during checkout.
Any applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse any shipments upon delivery). If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
If customs charges remain unpaid, the shipment may be abandoned rather than returned. Final handling and timing depend on the carrier. Abandoned packages are not refunded.
For postal shipments through Asendia, the destination postal carrier may return the package to sender. Returns can take several months. If the package reaches us, it will be handled under the Undeliverable Packages section below.
Tracking Your Order
Shipping confirmations and tracking information are sent to the email address entered at checkout. Please allow 24–48 hours for the carrier’s initial scan and tracking updates.
Shipping Multiple Items
Orders containing multiple items may arrive in separate packages. Each shipping confirmation email will identify the items included and provide tracking information. You will not be charged additional shipping fees if your order ships in multiple packages.
Carrier Selection
We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout, when necessary.
Delivery Delays
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, holidays, customs processing, carrier disruptions, incorrect or incomplete addresses, recipient unavailability, or other circumstances beyond our control.
We do not accept returns or issue refunds because of delays caused by these circumstances. Once a package is in the carrier’s possession, we cannot make changes to the shipment or expedite its delivery.
Undeliverable Packages
A package may be returned to us as undeliverable if the shipping address is incorrect or incomplete, delivery attempts are unsuccessful, or the package is unclaimed or refused.
If we receive an undeliverable package, we will contact you by email and offer the option to have it reshipped. You are responsible for the reshipping fee.
If you do not respond within 7 days of our email, or choose not to have the package reshipped, it will be treated as an unauthorized return. The package will be disposed of, and no refund will be issued.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it:
- Check surrounding delivery areas, parcel lockers, and porch spaces.
- Confirm with household members, neighbors, or building management.
- Contact the carrier or local delivery office to request a delivery investigation.
Packages marked as ‘DELIVERED’ on the carrier’s website do not qualify for replacements or refunds.
Questions?
You can contact us at team@unspokenfashion.com or through our chat.