We ship via USPS (United States Postal Service) with tracking. We offer First Class shipping (3-5 business days for delivery, once package leaves our warehouse) and Priority Mail shipping (2-3 business days for delivery, once package leaves our warehouse). If you require Express Mail Shipping (1-2 business days for delivery, once package leaves our warehouse) please contact us by email and we'll provide you with the shipping cost . We also ship by UPS and FedEx on occasion. For Special Order items, please allow 2-3 weeks for delivery (once package leaves our warehouse). These items are made after your order is placed. They are identified as Special order items on their individual product pages.
Shipping rates are calculated based on destination and weight of order and will be displayed at checkout. Customers within the United States whose orders total $79 & over can choose FREE standard shipping (3-5 business days for delivery, once package leaves our warehouse).
Most orders are shipped within 1 business day following your order date. Business days are Monday through Friday, excluding major holidays.
Shipping emails with tracking are sent to the email address you entered on the order. Once your item is shipped we will provide tracking and shipping information to that email address only. We ask that you please allow 24 to 48 hours from the date you receive the tracking to allow the carrier to scan the shipment and for tracking to be updated with an anticipated delivery date.
Please be aware that shipping times are estimated and not guaranteed. We do not refund for packages that may be delayed due to holidays, weather or unforeseen issues that USPS is dealing with. The only guaranteed shipping option is express shipping. Once USPS has your package we are unable to make any changes or speed it along if it is stuck in transit.
Shipping Multiple Items
Usually, your entire order will ship in one package. However, your order might include items that originate from different warehouses. When that’s the case, multiple packages may ship to fulfill a single order. Our shipping notification emails will let you know what is being shipped with its carrier and tracking number.
Undeliverable Packages
Rarely, packages are returned to us by the shipping carrier(s) as undeliverable. This means that either the shipping address was incorrect, attempts by the local post office/courier to deliver the package(s) were unsuccesful, the package(s) were unclaimed, or the package(s) were refused by the recipient.
If we receive your package in the mail as undeliverable, we will issue store credit for the items and deduct the cost of shipping. You can use the store credit at any time and it never expires.
Note:
Unspoken Fashion adds tracking to every order that is shipped. If that tracking information states that your items have been delivered but you have not received it, you must contact USPS (United States Postal Service) and discuss the issue with them. You can reach them by calling 1(800) 222-1811 for domestic issues or visiting their website here. For UPS or FedEx shipments, you must contact them directly to discuss the issue.
Please check your mailbox, on or around it, your neighborhood, those that live with you and the property manager office (if applicable). Speak with your local post office or the delivery driver who delivers your mail and do some investigating before you deem the package missing. Unspoken Fashion is not responsible for packages that are lost or stolen. Package tracking on the carrier's website listed as "DELIVERED" do not qualify for replacements or refunds. Please contact your local post office or UPS or FedEx to make a claim.
